FAQ

Are the products authentic?
Yes, we guarantee the authenticity and quality of all products offered on our store.


How can I check the quality of the product?
Each product is carefully inspected before shipment, and detailed descriptions and photos are available to guide you.

    Delivery and shipping:

    What are the delivery times?
    Delivery times vary between 5 and 10 working days, depending on your location.


    Do you offer fast delivery?
    Yes, we offer an express delivery option for urgent orders.


    Do you ship internationally?
    Yes, we ship to multiple countries. Check the list of destinations when confirming your order.


    How do I track my order?
    Once your order has been shipped, you will receive a tracking number by email to follow your package in real time.


    What happens if my order is lost or damaged during delivery?
    If any problem occurs, please contact our customer service immediately. We will find a solution, whether it is a replacement or a refund.

      Returns and exchanges:

      Can I return a product if I am not satisfied?
       Yes, you can return a product within 14 days of receipt, under certain conditions.


      What are the deadlines for making a return or exchange?
      You have up to 14 days after receiving your order to request a return or exchange.


      How does reimbursement work?
      Once the product has been returned and inspected, a refund will be issued within 7 business days.


      Who covers the return costs?
      Return costs are generally the responsibility of the customer, except in the case of a defective product or an error on our part.

        Payment and security:

        What payment methods do you accept?
         We accept major credit cards, PayPal and other secure payment methods.


        Is the payment secure?
        Yes, all payments are secured using encryption systems that meet the highest standards.


        Can I pay in installments?
        Yes, we offer an installment payment option, subject to eligibility.

          Customer Service:

          How can I contact your customer service?
          You can contact us by email or via our contact form available on the site.


          What are your opening hours?
          Our customer service is available Monday to Friday, 9am to 6pm.


          How long does it take to get a response?
          We usually respond within 24 hours.

            Trust and satisfaction:


            What guarantees do you offer?
             We offer a satisfaction guarantee: if you are not satisfied, we will find a suitable solution.


            Do you have any customer reviews?
            Yes, you can check customer reviews on our site to see feedback from satisfied buyers.


            What do you do to ensure customer satisfaction?
            We are committed to providing quality service, reliable products and prompt support to meet all your expectations.

              Promotions and loyalty:

              Do you offer any discounts or promotions?
               Yes, we have regular promotions and special offers. Subscribe to our newsletter to not miss anything!


              Do you offer a loyalty program?
              Yes, we reward our loyal customers with points on every purchase, redeemable for discounts.